Integrated Telehealth Partners
Case Study
A HIPAA-compliant SaaS telehealth solution
Client
Integrated Telehealth Partners
Project Phase 1
Create a portal to process incoming telehealth and inpatient bed requests and match with providers and hospitals.
Project Phase 2
Enhance provider portal, create source hospital portals, and expand to serve jails.
Services Provided
UX Blueprint
UX Focus Sprints
Roadmapping
Custom web portal development
Ongoing support
At a Glance
100% compliance
with HIPAA standards
10,000+
requests processed
Available 24/7
Because ER patients can’t wait for psychiatric care.
The Client
Integrated Telehealth Partners (ITP) helps healthcare organizations reduce patient wait times, improve staff satisfaction and create more positive outcomes by increasing access to psychiatric care and therapy. ITP is a division of Psychiatric Medical Care, the country’s largest behavioral healthcare management firm with over 250 hospital and health center partners in more than 30 states.
The Situation
Integrated Telehealth Partners had a vision to create a platform to address two common problems:
Providing access to 24/7 emergency psychiatric crisis evaluations for all participating hospitals through the creation of a telehealth platform
Creating an algorithm and procedure to place patients needing inpatient care at the nearest inpatient hospital with suitable psychiatric beds available
We worked with them to design and develop a multi-phase web software providing logins for telehealth providers, source hospitals, and inpatient hospitals while complying with applicable regulations including HIPAA and EMTALA.
As the platform gathered momentum, Integrated Telehealth Partners continued to pursue excellence by enhancing the platform, including HL7 integrations and automatic texts and phone calls to ensure prompt responses by the participants.
Part EHR, part telehealth platform, part logistics hub, this solution helps ensure fast, qualified care when patients need it most.
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The Solution
The solution was a a series of portals for core users, providers, source hospitals and inpatient hospitals, that all work together to create a cohesive ecosystem of care.
Results: In the client’s words
“People-Friendly Tech dedicated time to ensure the app was both user-friendly and compliant with necessary standards, collaborating to navigate the complexities of HIPAA.
Most impressively, as a 24/7 emergency service product, reliable support was crucial for us, and they consistently exceeded our expectations. I always looked forward to collaborating with them to add features as our needs evolved.”
Nathan C. Vorm
Director of Operations
Integrated Telehealth Partners
Security and compliance
ITP knew a secure, HIPAA-compliant solution was critical to achieve trust from facilities and providers. That’s why we partnered with them to perform the needed security steps at every phase of the project.
A listing of our available services is provided below. We do not share specifics of particular clients’ security posture.
HIPAA Compliance
We’re fluent in HIPAA requirements and design our applications to protect personal health information from the ground up.
From secure authentication flows to careful handling of user data, our team is trained to recognize and respect protected health information (PHI) throughout the product lifecycle.
ADA Compliance
We follow WCAG 2.2 guidelines to ensure accessibility is built into every screen we design—not retrofitted later. Our designers and engineers are trained in accessible interface practices, and we routinely test for keyboard navigation, screen reader compatibility, and color contrast to make sure your app works for everyone.
Security
Security isn’t just a checklist—it’s part of our engineering culture. We implement secure coding standards, have every pull request double-peer reviewed, and integrate with trusted identity providers. Our team is trained in secure development practices and routinely collaborates with client IT and compliance teams to meet or exceed enterprise security standards.
What sets us apart
Clients come back again and again because we offer:
Speed of delivery: We offer startup pace, with enterprise quality.
Empathetic UX research: We are skilled facilitators and researchers who will make the process easy for you.
Interdisciplinary collaboration: We emphasize a collaborative approach, bringing together UX, operations, security, compliance, marketing and data teams to quickly iterate on the best solutions.
Onshore development team: We are a fully remote team proudly located 100% in the United States.
Design QA discipline: We QA not only for functionality, but also for smoothness of use and aesthetic beauty. You deserve to be proud of your application.
Security & Compliance rigor: Security and compliance are an integral focus of our training and design from day one.