Blog
In Which We Take a Stand
A collection of viewpoints, articles and opinions on user experience, technology, AI, and leadership in ever-evolving, high stakes industries.
AI Investments That Actually Deliver ROI in Highly Regulated Industries (That Aren’t Chatbots)
Chatbots flopped for many companies. Discover 3 AI applications with proven ROI that carry both internal and external applications in highly regulated industries.
How to Use AI Personalization Without the Ick Factor
AI and personalization can create trust through the "I see you" moment. Learn how to avoid chatbot pitfalls and build user connections that last.
What White House Executive Orders Tell Us About AI Risks Ahead
How will new AI executive orders reshape costs & competition? Learn to navigate rising AI expenses and build sustainable strategies beyond efficiency gains.
Executive Overconfidence Meets Opportunity in AI
Regulated industries have higher AI trust rates but are stuck on chatbots (and saddled with a case of executive overconfidence). Learn why healthcare, finance & insurance need better AI strategies.
Don’t Let AI FOMO Make You Build the Wrong Things
Move your app past AI FOMO to build solutions that matter. Discover how using AI to address functional and emotional user needs creates real loyalty.
AI, UX and a dash of SMH
What captivates visionaries about the latest crop of AI tools is the promise of combining the best of technology (speed, accuracy and consistency) with the best of human ingenuity (compassion, creativity and nuance). That’s what users want and hope for from AI. It’s supposed to be like a computer, but softer. Like a human, but more knowledgeable. The very best we, collectively, have to offer.
Of course, as with any tech revolution, the path to achieve this is not trouble-free.
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